Leather Trends’ refund and returns gives you fastest 7 days timeline to return or an exchange items. For this reason, our customers’ satisfaction is our main priority. We want to make sure our customers feel contented. Therefore, this gives you the freedom of online shopping you need at Leather Trends. Once we get your return and check it out (usually within 72 hours), we will take care of your exchange order and ship it according to our shipping policy.
To find out more about our refund and returns for customers in the USA and those outside of the US, continue reading:
Return Policy
- You can return any item in its original, unused condition within 7 days of delivery for a full refund.
- This is where you can start asking for a refund.
Refund and Returns Request - How you pay will be the same way you get your money back.
- Please be mindful that items with the word “Sale” on them cannot be returned. You won’t get your money back if you return something on sale.
- On the Contrary, shipping and handling costs and other fees will not be refunded.
- The item will be returned with all of its sales taxes and the price you paid for it.
- We are happy to accept price changes made within seven days of receiving the item.
- Please don’t hesitate to contact us if you need more information or have more queries.
Refund (If Applicable)
- You will receive an email from us to confirm receipt of your returned item once it has been reviewed.
- Additionally, we will inform you if your refund has been approved or denied.
- You can expect your refund to be processed and credited to your original payment method or credit card within 7 days after approval.
Issues and Penalty
- Leather Trends disclaims all responsibility for any damages resulting from the appointed delivery agent or carrier’s delay or inability to deliver.
- If an item is damaged, incorrect, or defective when you receive your order, please let us know immediately so we can look into and rectify the situation.
- If the items do not match the items requested or listed on the delivery note, please let us know within 7 business days if you receive damaged items during shipment. In the absence of such notices, the customer is considered to have accepted the items as satisfactory.
- After all, no returns will be accepted for leather that has been worn, cut, or damaged in any way by the buyer.
- Above all, it is essential to wrap the leather in the same way before repackaging it. However, if it was shipped to the customer with the grain or finished side on the outside, otherwise, the customer will not be able to get their money back.
Exchange
- We understand from years of experience that most of the orders are returned due to wrong size selection from the customers. Therefore, we always assist our customers in making the right size selection to prevent these errors. Until they reach us, you are responsible for the cost and security of the items.
- Please be aware that we make your jacket at a premium cost when you order it. However, most returns we receive are simply the result of using the wrong measurements. Therefore, we encourage you to take your time and follow our size guide for appropriate measurements.
- Accurately measure yourself when selecting the appropriate outfits type. Because, it costs us a lot when we receive a return. After you place your order, we will assist you with this procedure via email. Please take your time; it will be worth it to get a Leather Trends, which will bring you years of happiness.
- If you need to return your leather outfit for any reason for a refund or exchange. Don’t hesitate to get in touch with us via email at support@leather-trends.com if you have any queries regarding your purchase; we would be pleased to assist you.
Cancellation
- If you want to cancel your order and receive a full refund within three days of placing your order, please email us at support@leather-trends.com.
- Please note this if, after three days, you decide to cancel your order, which has already been made in our production department or sent to you.
- If the order has already shipped, we will deduct 25% from the order total and the delivery costs. For us to execute your refund, you must return the products (if they were shipped).
Exceptions and non-Returnable items
In summary, refunds are only available for items marked down from their regular price. Also, items that were customized or were on sale cannot be returned.